Pulse is a first-of-its-kind health app that provides 24/7 real-time health information. It empowers you to play an active role in managing your personal health and wellbeing. Pulse is your new partner in preventing, postponing, and protecting yourself against the onset of diseases.
Visualize your health with your very own Digital Twin! Just answer a series of questions to generate a 3D view of your body. Discover detailed insights into your current health to help improve your lifestyle.
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Filipinos residing in the Philippines, aged 18 to 64 can avail of the FREE COVID-19 coverage and personal accident (PA) insurance, and must be registered users and have completed their profile on Pulse, Pru Life UK’s health management app. Health workers are eligible and are encouraged to avail for the COVID-19 coverage, subject to the terms and conditions.
They should be in good health at the time of registration and with no conditions excluded by the terms and conditions of the FREE COVID-19 cover.
The FREE COVID-19 coverage and personal accident (PA) insurance will be available from April 13 to December 31, 2020 or until the first 1 M Filipinos have successfully registered on the Pulse app for the offer, whichever comes first.
Under the FREE COVID-19 coverage and personal accident (PA) insurance, policyholders will receive 45-day coverage with the following benefits:
The maximum benefit that can be received by non-health workers is PhP 110,000 if death is due to accident, or as a result of COVID-19, subject to terms and conditions. Eligible health workers will receive a double COVID-19 death benefit and burial benefit of Php 210,000. Beneficiaries cannot claim Death benefit for Personal Accident and COVID-19 at the same time.
No, the FREE COVID-19 and Personal Accident coverage is Pru Life UK’s initiative to safeguard Filipinos amid the coronavirus. Availment of this offer does not require any purchase of a new insurance product.
No. The offer is open to all Filipinos, including employees and agents of Pru Life UK, and their families, subject to eligibility requirements under terms and conditions. There is no special or separate process for registration to get the FREE COVID-19 and personal accident insurance. All registrations must be done via the Pulse app.
A valid government ID is a mandatory requirement for registration to the free COVID-19 and personal accident (PA) insurance. Only the following Government IDs are accepted:
|Passport||Philhealth Card||Department of Social Welfare and Development (DSWD) photo-bearing ID/Certification|
|Driver’s License||Taxpayer’s Identification Number (TIN)||Firearms License|
|Professional Regulations Commission (PRC) ID||Senior Citizen/s Card||ID issued by the Bureau of Internal Revenue|
|Police Clearance||Overseas Workers Welfare Administration (OWWA) ID||Photo-bearing Credit Card|
|Postal ID||OFW ID||Seaman’s Book|
|Voter’s ID||GSIS e-Card||SSS Card|
|Photo-Bearing Barangay ID/Certification||Alien Certificate of Registration/Immigrant Certificate of Registration||Birth Certificate issued by the Philippine Statistics Authority|
|Photo-Bearing Health card issued by Health Maintenance Organizations||Government Office ID (e.g. AFP) and IDs issued by government instrumentalities||Certificate of Registration for NDFBP|
|School ID signed by the school principal or head of the educational institution||Photo-Bearing ID/Certification from the National Council for the Welfare of Disabled Persons (NCWDP)|
Pru Life UK will not pay the Benefit for Death due to COVID-19 if the Insured:
The product is a preemptive measure for COVID-19.
Pru Life UK will not be paying the death benefit if the insured at the time of registration is:
For purposes of the COVID-19 cover, a “health worker” refers to all workers employed in organizations or institutions whose primary intent is to improve health. This covers the following occupations:
You must download, register via the PULSE app to get the COVID-19 insurance and Personal Accident coverage.
There will be no underwriting process for the FREE COVID-19 coverage and personal accident (PA) insurance, which means that the insured is automatically entitled to the benefits right after their registration and completion of profile on Pulse. Both you and your beneficiary will receive a confirmation via email.
An insured person cannot own multiple Certificates of Cover (COC) under his/her name. Only one COC is allowed per person. Any secondary availment for another COC under for the same person as insured shall be invalidated.
The policy term of this insurance is until 45 days from the policy effective date, which is specified in the Certificate of Cover.
You can extend your COVID-19 with PA coverage for another 45 days by successfully referring at least 3 of your friends or family to download the Pulse App and complete the registration until July 15, 2020. Just follow these steps:
The 3 successful referrals should be done from June 10 until July 15 in order to avail of the 45-day extension coverage.
Yes, you can start referring 3 of your family and friends to download the Pulse app. You will receive the extension confirmation as soon as your coverage expires.
The Pulse app will validate if there were three (3) successful registration from your referrals.
If your initial 45-day COVID-19 coverage with PA insurance has previously expired, you will receive a confirmation email with your new Certificate of Cover and the MyPolicies section of your Pulse will be updated.
If your initial 45-day COVID-19 coverage with PA insurance is still active, you will receive a new Certificate of Cover and the MyPolicies section of your Pulse will be updated once initial coverage has expired.
Your 3 successful referrals can download the Pulse app and avail of the Free COVID-19 coverage and PA insurance offer until December 31, 2020.
The following are the requirements for claims submissions. Beneficiaries will be advised in due time how they can their requirements:
Once this is done, beneficiaries will receive their benefit as a lump sum after 19 working days, either through any of the following options to be specified by the beneficiary: fund transfer and cheque pick-up.
All Policyholders of the COVID-19 insurance and PA coverage have the option to assign a beneficiary immediately upon registration on the Pulse app.
To nominate your beneficiary, you will need to input the valid ID number and email address of your beneficiary on the app. A notification will then be sent to your beneficiary to register and log in to Pulse.
If you choose not to register a beneficiary immediately or missed to nominate a beneficiary after the policy has been issued, your policy application will still be valid. The Add Beneficiary feature is available by doing the following steps:
If you wish to change or edit your beneficiary, you are encouraged to do so at any time during the coverage period or 45-days upon policy effectivity by checking the My Policies tab in Pulse.
The COVID-19 benefit is for death due to this disease. In case of accident or disablement, the policyholder may claim for such benefits in the COC.
You may visit https://www.wedopulse.com/ph/ and www.prulifeuk.com.ph for the latest information on the FREE COVID-19 coverage and personal accident (PA) insurance. For any questions, you may send an email to PRU Customer Action Team at email@example.com.
A confirmation email will be sent to the policyowners and their beneficiaries upon successful registration.
Here are some helpful tips for a better experience with Pulse:
If there is still no email or policy proof, please provide the following and send it to PRU Customer Action Team at firstname.lastname@example.org.
Yes, you are still insured but we don’t recommend uninstalling the Pulse app to continue enjoying the services offered.
Yes, your registration and free Covid-19 protection and PA Coverage is still valid within the 45-day coverage period.
The correction of name in COC facility in Pulse is still for development. In the meantime, you can report the incorrect name to PRU Customer Action Team at email@example.com.
No, we don’t allow multiple coverages for one person.
The free COVID-19 coverage and personal accident (PA) insurance is not convertible to any plans.
No, the coverage will end after 45 days.
In My Policy section of the app, click Update Beneficiary. This will allow the policyowner to change his/her beneficiary.
In the absence of a passport or school ID for minors. You may use a birth certificate. It is recognized as a valid secondary ID.
The insured/policyowner may name anyone as his/her beneficiary if that person shall suffer financial loss should anything happen to the life insured. Common law wife/husband may be named as beneficiary as long as neither of them is married to another person.
There will be no e-certificate showing both COVID 19 protection and PA Coverage, as the COVID 19 protection is already covered in the Terms and Conditions of the Product.
PULSE is Pru Life UK’s AI-powered health management app. It aims to empower its users to take control of their wellbeing with tools like Healthcheck which gives users a glimpse of their overall health, and Symptom Checker which allows them to look into what they are currently feeling.
PULSE can be downloaded for free through the Google Play Store or the Apple App Store.
Yes, PULSE is free to download.
FREE COVID-19 coverage and personal accident (PA) insurance is available for new Pulse users as well. Interested consumers may simply download Pulse from the Google Play Store and the Apple App Store and register for an account and complete the profile details to avail of the benefit. Only one registration per user is valid.
Yes, both new and existing PULSE users are eligible for the FREE COVID-19 protection and Personal Accident (PA) insurance.
If you are an existing Pulse user, an in-app notification will be sent to advise you to begin registration for the FREE COVID-19 coverage and personal accident (PA) insurance and complete your user profile details and other required information such as mobile number, occupation, and scanned government ID.
From launch date, Pru Life UK will constantly monitor the progress of registrations for this offer. We may consider a possible extension should there depending on the response from the public.
Please follow the steps below:
For now, the following details – gender, country code, phone number, and email address are not editable in Pulse. These fields will be editable soon.
Your device must have at least iOS version 11 for Apple and OS version 9 for Android.
Please change the region in Google Play Store or the Apple App Store to the Philippines, then search Pulse.
For Apple App Store
For Google Play Store
If Pulse is still not searchable, please provide the following and send it to to PRU Customer Action Team at firstname.lastname@example.org.
Please check your mobile device fingerprint security and try again.