Users are able to access to Pulse’s innovated healthcare service at anytime, anywhere. The service includes:

• Healthcheck
• Navigator
• Health Advice

Anyone can download Pulse app via App Store (iOS) or Google Play Store (Android) for free.

You need only 3 simple steps to use Pulse:

1. Sign in Google Play (Android users) or App Store(iOS users) on your device, search and download "We Do Pulse" mobile app.
2. Create an account with your email, Facebook or Google account (Apple account applicable for iOS users).
3. Enjoy using Pulse health managing app.

The Pulse app is available for download via App Store (iOS) or Google Play Store (Android) for free.

Viable internet connection is required to use Pulse app.

Pulse updates and provides new features periodically. You can check out the latest update from the app or website.

All your information is certified under Prudential Zambia’s information security regulations, protected, and encrypted under the industry’s de facto standards. We will guarantee that your information will not be used under any circumstances without your agreement.

The approval and underwriting of your future insurance will not be in accordance with your Pulse data.

All your information is certified under Prudential Zambia’s information security regulations, protected, and encrypted under the industry’s de facto standards. We will guarantee that your information will not be used under any circumstances without your agreement.

You can open your Pulse app and go to Account > Provide Feedbacks to request for deletion of your account and all of your information.

The Symptom Checker feature uses interactive AI to analyze your physical condition. However, it is not an alternative for professional medical counselling. If you encounter any health issue, please look for professional healthcare support as soon as possible.

We do not provide downloadable reports at this moment, but you can always view your reports or re-examine with Pulse app.

The following are the system requirements for using Pulse: iPhone - Support iOS 11.4 or above
Android - Support Android 10 or above
64 Bit Device

In case you encounter problems when downloading Pulse, please try to:

• Check if you have a strong Wi-Fi or mobile data connection and the most current version of your mobile system.
• Restart Google Play (Android users) or App Store (iOS users) and download again.
• If the problem persists, please restart your device, and try again.
• If the problem persists, please email us at (contactus.zm@wedopulse.com) We will reply as soon as possible.

In case Pulse doesn't function normally, please try to:

• Check if you have a strong Wi-Fi or mobile data connection.
• Make sure Pulse app is updated to latest version.
• Close and restart your Pulse and log in your account.
• If the problem still exists, please restart your device. You may also need to uninstall and reinstall Pulse.
• If the problem still exists, please email us at (contactus.zm@wedopulse.com)

If you have forgotten your Pulse password, please tap ‘Forgot Password?’on Home page and follow the instructions to request a new password. The new password will be sent to the email account linked to your Pulse App.

You can get the latest version via App Store (iOS) or Google Play Store (Android). Please follow the instructions as below:

1. Download and install the latest version of Pulse.
2. Use your current account and password to log on to Pulse health managing service.

If you do not receive a verification letter, please check your spam or junk mail folder just in case the verification letter got delivered there.

You can register a new account with a different email. However, the information from your old account will not be transferred to your new account.

Pulse is operated by Prudential Zambia. If you have any enquiry, please contact our customer service at contactus.zm@wedopulse.com

If you have any comments on Pulse, please give your feedback in Account > Provide Feedback.

You will get your response by email, sent by contactus.zm@wedopulse.com