Users are able to access to Pulse’s innovated healthcare service at anytime, anywhere. The service includes:

• Navigator
• Health Advice

Anyone can download Pulse app via App Store (iOS) or Google Play Store (Android) for free.

You need only 3 simple steps to use Pulse:

1. Sign in Google Play (Android users) or App Store(iOS users) on your device, search and download "We Do Pulse" mobile app.
2. Create an account with your email, Facebook or Google account (Apple account applicable for iOS users).
3. Enjoy using Pulse health managing app.

User can download and register Pulse for free.

Viable internet connection is required to use Pulse app.

Pulse updates and provides new features periodically. You can check out the latest update from the app or website.

All of your information are certified under Prudential plc’s information security regulation, protected and encrypted under the industry’s de facto standards. We will guarantee that your information will not be used under any circumstances without your agreement.

The approval and underwriting of your future insurance will not be in accordance with your Pulse data.

All of your information are certified under Prudential plc’s information security regulation, protected and encrypted under the industry’s de facto standards. We will guarantee that your information will not be used under any circumstances without your agreement.

You can open your Pulse app and go to Account > Provide Feedbacks to request for deletion of your account and all of your information.

We do not provide downloadable reports at this moment, but you can always view your reports or re-examine with Pulse app.

The following are the system requirements for using Pulse:
iPhone - Support iOS 11.4 or above
Android - Support Android 8 or above

In case you encounter problems when downloading Pulse, please try to:

• Check if you have a strong Wi-Fi or mobile data connection and the version of your mobile system.
• Restart Google Play (Android users) or App Store (iOS users) and download again.
• If the problem still exists, please restart your device and try again.
• If the problem still exists, please email us at (contactus.tw@wedopulse.com)
  We will reply as soon as possible.

In case Pulse doesn't function normally, please try to:

• Check if you have a strong Wi-Fi or mobile data connection.
• Make sure Pulse app is updated to latest version.
• Close and restart your Pulse and log in your account.
• If the problem still exists, please restart your device. You may also need to uninstall and reinstall Pulse.
• If the problem still exists, please email us at (contactus.tw@wedopulse.com)

If user has forgotten Pulse password, please tap Forgot Password? in Home page, and follow the instruction to request a new password. New password will be sent to your account email.

You can get the latest version via App Store (iOS) or Google Play Store (Android). Please follow the instructions as below:

1. Download and install the latest version of Pulse.
2. Use your current account and password to log on to Pulse health managing service.

If you do not receive a verification letter, please check your spam or junk mail folder just in case the verification letter got delivered there.

You can register a new account with different email. However, your information from your old account will not be transferred to our new account.

Pulse is operated by Prudential plc. If you have any inquiry, please contact our customer service at contactus.tw@wedopulse.com

If user has any comment for Pulse, please provide your feedback in Account > Provide Feedback.

You will get your response by email, sent by contactus.tw@wedopulse.com